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At BlackRoc Herbals, we aim to deliver your order quickly, safely, and with full transparency. Our goal is to provide a smooth experience from checkout to delivery.

Processing Time

All orders are processed within 1–2 business days. Orders placed on weekends or bank holidays are processed the next working day.

UK Shipping

We offer fast and reliable delivery across the UK via Royal Mail and trusted couriers.

• Standard Delivery: 2–4 business days
• Express Delivery: 1–2 business days
• FREE Shipping on orders over £40

Shipping costs are calculated at checkout.

International Shipping

We ship worldwide. Delivery times vary by country. Customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the customer’s responsibility.

Order Tracking

Once your order is dispatched, you will receive an email or SMS with your tracking link. You can follow your parcel from dispatch to delivery.

Lost or Damaged Packages

If your package arrives damaged or does not arrive, please contact us immediately:

support@blackrocherbals.com

We will investigate and ensure a replacement or solution.

Shipping Restrictions

Some countries may restrict herbal or natural resin products. If we cannot ship to your location, we will notify you during checkout or via email.