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View compareRefund & Returns Policy
We want you to feel confident when shopping at BlackRoc Herbals. If something isn’t right, we’re here to help.
Return Window
You may request a return within 14 days of receiving your order.
Return Eligibility
Items must be:
- Unused
- Unopened
- In original packaging
- In the same condition as received
- With proof of purchase
Contact us to start a return: support@blackrocherbals.com
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us immediately. We will replace it or issue a refund after verification.
Non-Returnable Items
- Opened supplements
- Used products
- Sale items
- Gift cards
- Customized orders
Exchanges
Return your unopened item and once approved, place a new order for the item you want.
Refund Process
Once your return is received and inspected, we will notify you. If approved, refunds are processed within 5–10 business days.
If your refund is delayed beyond 15 days, contact us: support@blackrocherbals.com