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Last Updated: 01 February 2025

This Privacy Policy explains how BlackRoc Herbals (“we”, “our”, “us”) collects, uses, and protects your personal information.

Information We Collect

We collect personal information to process orders and improve our services.

•  Name, email, phone number
•  Billing & shipping addresses 
• Order & payment information 
• Messages sent via forms

Automatically Collected Data

•  IP address 
• Device and browser information
  
• Browsing behaviour 
• Cart activity (via cookies)

How We Use Your Information

•  Process and deliver your orders
•  Send confirmations and updates 
• Improve website performance 
• Send marketing (only if you opt-in) 
• Fraud prevention and security

Sharing Your Information

We only share information with trusted partners like:

•  Shopify (store platform)
•  Payment processors
•  Shipping carriers 
• Email & marketing tools (if opted-in)

We never sell your personal data.

Cookies

We use cookies to enhance your experience, track cart items, and improve site performance. You can disable cookies in your browser, but some features may not work correctly.

Your Rights (UK GDPR)

You may request to:

•  Access your information
•  Correct inaccurate data
•  Delete your information
•  Opt-out of marketing
•  Receive a copy of your data

Contact: support@blackrocherbals.com

Children’s Privacy

We do not knowingly collect data from individuals under 16 years of age.

Changes to This Policy

We may update this policy at any time. Updates will be posted on this page.

Contact Us

If you have questions about this policy, contact us at:

support@blackrocherbals.com
London, United Kingdom